Get help with accounts, payments, bonuses, verification, and technical questions from our support team
Ask about login, payments, bonuses, verification, or technical issues. Live chat on the MelBet casino is best for urgent help; payment requests and English or Korean assistance are handled there.
Enter an email or phone, create a password, choose South Korea and KRW, add a promo code if needed, confirm your age, and accept the required documents.
Open the email or SMS, follow its link, enter the code, check spam, request a resend, and contact MelBet support if the message does not arrive today.
Open the cash register, pick a method, enter amount, check minimum deposit, activate bonus if needed, confirm, check funds. No deposit is needed to start.
Get help with registration, login, password recovery, profile changes, email checks, account blocks and KYC questions now.
For loading, game, freeze, app, audio, video, device or login errors, send device, OS, browser, time, message and screenshot.
Ask about missing deposits, withdrawal status, fees, limits, cancelled payments, method checks and required documents now.
Set limits, block temporarily, take a timeout or self-exclude; disable ads, get transaction history and specialist help.
| Information Type | Details |
|---|---|
| Company Name | Pelican Entertainment B.V., trading as MelBet casino; licensed operator. |
| License Authority | Curaçao Gaming Control Board; OGL/2024/561/0554; status: Active. Check the official registry for the current licence term and expiry details. |
| Registration Jurisdiction | Curaçao; operator account number 134359. The registered address and company record can be checked through the relevant official registry. |
| Support Hours | Live chat is available on the MelBet official site. Current availability, holiday changes, and any channel-specific hours are displayed online and may vary. |
Live chat is usually quickest; email may take up to 24 hours. Payment reviews and complaints can take 1–3 business days. Weekends, holidays and peak traffic may delay replies. Extra documents may be requested. See the Melbet official site.
Secure communication
Available every day
Trained support team
Fast chat replies
Live chat often replies within minutes during listed hours; email may take up to 24 hours. Busy periods can delay replies, and resolution may take longer.
Share your username, email, issue time, game or payment method, transaction number, description, and error screenshot. This speeds up checks.
Yes. Support can check bonus status, explain terms, find a promo code, review wagering rules, and clarify why an offer was cancelled.
English and Korean may be available; translation and other languages depend on the channel and support hours.
✅ Verified X, Facebook and Instagram share news; DM routine queries. Replies follow queue and working hours.
📝 Contact support for a case number; submit ID and evidence via the official site. Await review, escalation, appeal or regulator.
